FAQ
Frequently asked questions
About the collection
Why is it only limited edition?
Each Napam product is released in limited numbers to keep the start-up brand intentional and unique. I want the product to feel like wearable art, something one-of-a-kind that only a few people in the world will have. It’s my way of keeping the design meaningful and making sure those who truly connect with it get something rare.
Are your items made to order?
Caps are made to order and take approximately 5–7 business days to produce.
Tote bags are ready to ship and follow our normal dispatch timeframe.
What material are your items made of?
All caps are made of 100% washed cotton for unmatched comfort. The tote bags are made out of 100% canvas cotton.
What sizes are available?
Our 6-panel caps are designed as one size fits most. They feature an adjustable buckle at the back, fitting head circumferences between 58 cm and 60 cm.
Shipping
Where do you ship to?
We currently ship within Australia. We're an Australian-based brand, proudly sharing a bit of Aussie charm!
Is it possible to place an international order?
Yes, we’re happy to assist with international orders. Shipping costs vary depending on your location, so please reach out via our contact form and we’ll provide a personalised quote.
Please note that due to international regulations surrounding animal-derived products, our SeBeez products are currently unavailable for overseas shipping.
How long will it take for my order to arrive?
Our embroidered caps are made to order and require 5–7 business days for production before dispatch.
Tote bags are in stock and are dispatched within our standard processing time.
Once shipped, delivery typically takes 7–10 business days. Most orders arrive within approximately two weeks from purchase.
Can I track my order?
Once your order is shipped, you will be able to track the status of your order. A track code will be sent to your email.
Return policy
Can I return a product?
If you’re not completely happy with your purchase, you can return your hat within 14 days, as long as it’s unused and in its original condition.
Please note: While I’m happy to issue a refund, return shipping costs are not covered. You’ll need to arrange and pay for return shipping using the courier service of your choice (e.g. local post, DHL, etc.) and provide a tracking number as proof of return.
Can I exchange a product?
Yes, exchanges are possible. As each item is made to order, customers are responsible for covering the shipping costs for both returning the original item and sending out the new one.
If you’re unsure about sizing or details before placing your order, please feel free to reach out - we’re always happy to help.