FAQ
Frequently asked questions
About the collection
Why do I have to pre-order?
All products are made on demand. This helps reduce waste, ensures every piece gets the attention it deserves, and allows me to maintain the high quality I aim for. It also means you’re securing your spot for a limited edition design before it’s gone!
Why is it only limited edition?
Each bucket hat is released in limited numbers to keep the start-up brand intentional and unique. I want the product to feel like wearable art, something one-of-a-kind that only a few people in the world will have. It’s my way of keeping the design meaningful and making sure those who truly connect with it get something rare.
What material are your hats made of?
All hats are made of light-mid weight 100% cotton for unmatched comfort.
What sizes are available?
All bucket hats are one size fits most, designed with a comfortable fit for a range of head sizes (approx. 56–60 cm). If you have specific sizing concerns, feel free to reach out via the contact form.
Shipping
Where do you ship to?
We currently ship within Australia and to Belgium. We're an Australian-based brand, proudly sharing a bit of Aussie charm near and far!
Do you ship outside of Australia/Belgium?
Yes, I do! If you’re located outside of Australia or Belgium, shipping is still available—please note that shipping costs may vary depending on your location. To place an international order, just reach out via the contact form.
How long will it take for my order to arrive?
Since everything is made on demand, it takes a little extra time—but it’s worth the wait. I put a lot of care into making sure each piece is top-notch before it leaves the studio. Orders are expected to ship by the midst of August. I’ll keep you updated along the way!
Can I track my order?
Once your order is shipped, you will be able to track the status of your order. A track code will be sent to your email.
Return policy
Can I return a product?
If you’re not completely happy with your purchase, you can return your hat within 14 days, as long as it’s unused and in its original condition.
Please note: While I’m happy to issue a refund, return shipping costs are not covered. You’ll need to arrange and pay for return shipping using the courier service of your choice (e.g. local post, DHL, etc.) and provide a tracking number as proof of return.
Can I exchange a product?
Unfortunately, exchanges aren’t possible as each item is made to order. This helps reduce waste and keep the collection intentional. If you’re unsure about anything before purchasing, feel free to reach out—I’m happy to help!